Conversations for reflection.- An Activity Centered Framework for Knowledge Management.- Trust and Knowledge Sharing in Organizations.- The Practice Gap.- Can Organizations Really Unlearn?.- Managing Knowledge for Innovation.- Where and When was Knowledge Managed?.- Knowledge Processes and Communication Dynamics in Mobile Telework.- The Critical Role of the Librarian/Information Officer as Boundary Spanner Across Cultures.- Sensemaking and the Creation of Social Webs.- Consumer Knowledge, Social Sensemaking and Negotiated Brand Identity.- Knowledge Processes and Organizational Learning.- Management of the Knowing and the Known in Transactional Theory of Action (TTA).- Knowing and Indexical Psychology.

This book readdresses fundamental issues in knowledge management, leading to a new area of study: knowledge processes. McInerney's and Day's superb authors from various disciplines offer new and exciting views on knowledge acquisition, generation, sharing and management in a post-industrial environment. Their contributions discuss problems of knowledge acquisition, handling, and learning from a variety of perspectives.