1. Representative Bureaucracy and Performance

2. Apartheid and the Bureaucracy

3. Addressing the Legacy of Apartheid

4. Public Sector Reform and the Quest for a Capable Public Service

5. The Theory of Representative Bureaucracy

6. Representative Bureaucracy and Performance: Empirical Evidence from South Africa

7. Why Do Representative Bureaucracies Perform Better?

8. What We Have Learned and the Way Forward

Sergio Fernandez is Associate Professor at Indiana University O¿Neill School of Public and Environmental Affairs, USA. He also serves as Extraordinary Professor at University of Pretoria School of Public Management and Administration, South Africa, and Visiting Professor at University of Johannesburg Centre for Public Management and Governance, South Africa.