Clinicians and managers are increasingly required to participate in or manage new initiatives which depend heavily on co-operation collaboration and a multidisciplinary approach where effective interpersonal and group skills are of vital importance

Tim Scott, Thomas Rundall, Thomas Vogt, John Hsu

Section 1: Introduction. Section 2: The experience of implementation. Section 3: Accounting for successes and failures. Section 4: Barriers and facilitators to implementation. Section 5: Electronic medical record systems: lessons for implementation.