Shahla F. Ali presents comparative empirical research about the design of consumer financial dispute resolution mechanisms in Asia, America and Europe.

Introduction; Part I. Principles: 1. Principles of consumer financial dispute resolution in a global context; Part II. Ombuds Systems: 2. Financial dispute resolution in the United Kingdom; 3. Financial dispute resolution in Australia; 4. Financial dispute resolution in Japan; Part III. Arbitration Systems: 5. Financial dispute resolution in the United States; 6. Financial dispute resolution in Singapore; 7. Financial dispute resolution in Hong Kong; 8. Emerging systems: financial dispute resolution in China; Part IV. Practice: 9. Synthesizing lessons learned and policy recommendations; Conclusion: the way forward.

Shahla F. Ali is an Assistant Professor of Law in the University of Hong Kong Faculty of Law, where her teaching and research focus on arbitration and dispute resolution, law and development, and commercial contracts in a comparative context.