This book provides a comprehensive guide to consumer Alternative Dispute Resolution (ADRs) and the unconventional challenges they pose for emerging economies, aiming to advance their growth within developing nations. It will be of interest to researchers in the field of dispute resolution, consumer law and technology.

Eda Sahin-Sengül is an associate professor in Law, Bath Spa University, UK. She received her LLM degree from the University of East Anglia and her PhD from Queen Mary University of London, UK. Her research interests include class actions, consumer law and procedural law.

Serkan Kaya is an assistant professor in Law, Bogaziçi University in Istanbul, Turkey. He received his PhD and LLM degree from Brunel Law School at Brunel University London, UK. His research interests include civil procedure law, alternative dispute resolution, and online dispute resolution.

1. Introduction

2. Consumer ADR in the EU

3. Consumer ADR in the UK

4. Consumer ADR in Turkey

5. Consumer ADR in Chile

6. Consumer ADR in Georgia

7. Consumer ADR in China

8. Consumer ADR in Romania

9. Consumer ADR in the Kingdom of Saudi Arabia

10. Consumer ADR in South Africa

11. Consumer ADR in India

12. Consumer ADR in Brazil

13. Consumer ADR in Malaysia

14. Consumer ADR in the United Arab Emirates

15. Consumer ADR in Nigeria

16. Consumer ADR in Pakistan

17. Concluding Remarks and The Way Forward