This book is a comprehensive, cutting-edge guide for students, scholars and practitioners of public policy, public administration, and digital governance. With contributions from both practitioners and scholars, this handbook demonstrates the diverse nature of "digital government" through a series of case studies across the globe.

Sarah Giest is Professor of Public Policy at the University of Leiden, The Netherlands. She specializes in public policy analysis focusing on policy instruments and capacity in the innovation, technology and sustainability realm.

Ian Roberge is a Professor at York University in Toronto, Ontario. He specializes in public administration and public policy, and, among other topics, conducts research on financial services sector policy and regulation and government foresight practices.

Contents

Handbook of Public Administration and Digital Governance - Editor's Foreword

Sarah Giest and Ian Roberge

Chapter 1. Theoretical Frontiers in Digital Public Administration

Sarah Giest

Chapter 2. The Evolution of Public Administration in the Digital Era: From E-Government to Digital Government

Justin Longo & Taskin Dirsehan

Chapter 3. Understanding Public Administration in the Digital Era: A Scoping Review

Taskin Dirsehan & Justin Longo

Part 1 - Government Processes in the Digital Era

Chapter 4. Digital Public Administration in China

Xuan Sun & Wenfeng Yu

Chapter 5. Advancing Korea's Digital government: Shift from Digital government to Digital Platform Government

M. Jae Moon

Chapter 6. Translating the Ranking: An Analysis of E-Government Benchmark's Impact on Indonesia's State-Level Policies

Oktafia Dwijayanti

Chapter 7. Public Management in the Digital Age in the City of Niterói, Brazil: institutional and procedural changes and Lessons Learned for the developing world

Edison Rodrigues Barreto Junior, Ellen Benedetti & Enzo Mayer Tessarolo

Chapter 8. Blockchain Technologies in digital governance: The Kenyan Experience with promoting public accountability

Joseph Ondiek & Gedion Onyango

Chapter 9. The Politics of Digitalisation, Mobile Government, and Public Services Delivery in Africa: The Challenges of Equity, Equality, and Inclusion in a Digitally Divided Ghana

Frank K. Ohemeng & Joshua Jebuntie Zaato

Chapter 10. Developing and implementing Urban Digital Twins, not easy at all! A comparison of how (semi-)public organizations at the regional and local governance levels incorporate UDTs within their organization

Carola van Eijk

Chapter 11. Mobilizing capabilities for GovTech solutions in the context of digital transformation

Larissa Magalhães

Chapter 12. Can one portal rule them all? The introduction of the MyGovernment portal in the Netherlands

Wouter Welling

Chapter 13. Deepening Digitization: Recruitment Challenges for Canadian Public Administrations in the Areas of Digitalization and Modernization

Andrea Migone, Kathy L. Brock & Michael Howlett

Chapter 14. Resilient Forces, AI and Future of Work in Public Sector Administration

Eric Afful-Dadzie & Raphael Amponsah

Chapter 15. Inter-Institutional Collaboration for Public Sector Digital Transformation. The Case of Italy

Andrea Bonomi Savignon, Lorenzo Costumato, Fabiana Scalabrini

Chapter 16. Automated office in police vehicles: Understanding new connections between street-level and screen-level work

Carlos Soares

Chapter 17. Remote Justice: Digital Trials, People's Attention and the Right to a Public Trial

Jan García Olier & Andrei Poama

Part 2 - Policy and Regulatory Opportunities, Challenges and Constraints

Chapter 18. RegTech Governing Fintech in France? The Persistence of Digital Dirigisme

Malcolm Campbell-Verduyn & Marc Lenglet

Chapter 19. Unveiling the use of fraud detection technologies in the Belgian Federal Government

Evrim Tan & Joep Crompvoets

Chapter 20. Digital-first employment services in Australia: challenges and opportunities

Sarah Ball, Michael McGann, Jenny M Lewis & Mark Considine

Chapter 21. Live-Streaming Entrepreneurship in Rural China: The Rise of Self-Agency

Wayne Wei Wang

Chapter 22. Emerging Trends in Philippine Government Use of Social Media: A Closer Look into Facebook for Digital Governance

Charmaine B. Distor & Soumaya Ben Dhaou

Chapter 23. Digital Transformations and Data Rights of Citizens in Non-Democratic Contexts

Júlia García-Puig & Ixchel Pérez-Durán

Chapter 24. Policy innovation in the digital era: Computational text analysis of media narratives on smart metering in India

Nihit Goyal

Chapter 25. Mastering AI Governance in the Public Sector

Gianluca Misuraca, Pierre Rossel & Prateek Sibal

Chapter 26. Teaching Public Servants in the Digital Era

Maria Gintova & Vass A. Bednar

Chapter 27. Technology futures and stagnant economies: the power of imagination

Lena Kalaycian

Chapter 28. Conclusion

Ian Roberge