A renowned bestseller relied on by legions of law enforcement professionals, this volume is a must-have resource for anyone who conducts interviews and interrogations. The book includes specialized topics such as false confessions; confronting an alleged harasser; and telephone, field, sexual harassment, pre-employment, and juvenile interviewing.

David E. Zulawski, Douglas E. Wicklander, Shane G. Sturman, L. Wayne Hoover

Introduction/Overview of the Process. Preparation and Strategy. Legal Aspects. Memory and False Confessions. Interpretation of Verbal and Physical Behavior. Causes of Denials. Interviewing. Why People Confess. Establishing Credibility/The Accusation. Reducing Resistance-Rationalizations. Denials. Obtaining the Admission. Development of the Admission. The Statement. Ending the Interview. Frequently Asked Questions. Telephone Interviewing. Specialized Interviews. About the Authors. Index.