This book presents a holistic approach to studying, analyzing, and interpreting public sector management. It challenges pre-constituted schemes to put forth the relevance of behavioral models, to date almost the exclusive competence of for-profit domains. The findings offer key implications for theory, practice, and policy-making. It offers a key message: contextual-specific and cultural factors influencing individual behaviors are important and should better influence policy-making processes, towards "glocalization" in order to improve quality.

Andrea Tomo is adjunct professor of Organization Studies and Post-Doc Research Fellow at the Department of Economics, Management, Institutions of the University of Naples Federico II, where he also teaches Negotiation in Complex Organizations and Organizational Behavior. He holds a Ph.D. in Management from the University of Naples Federico II. He has been visiting researcher at the Leuphana Universität of Lüneburg in Germany, Copenagen Business School and Cass Business School of London.

1. Post-bureaucratic models: a systematic literature review; 2. Developing a behavioral approach in public administrations; 3. Bureaucracy, post-bureaucracy, or anarchy? Evidence from the Italian setting