First published in 1998, this volume responds to the increase in performance review driven by government policies and examines the performance environment and processes for local government.

1. Performance Review - the Political and Managerial Environment. 2. Strategic and Service Planning. 3. Performance Indicators. 4. Performance Review Systems. 5. Performance Review: an Overall Picture. 6. Performance Review: Case Studies. 7. Performance Review: General Issues. 8. The Citizen's Charter. 9. The Future of Performance Review.