This book provides a conceptual understanding of service quality and customer satisfaction in Indian Banking sector. It covers extensive literature review on service quality in banking .This book will be useful for PhD Scholars, Researchers and Academicians.This book is invaluable for anyone studying service quality in Banking Sector. Content of the book has been developed to fully support the researchers to conduct literature review.

Dr Mamta Brahmbhatt is Associate Professor in Quantitative & Strategic Management, doctorate in Banking, MBA in Finance & Masters in Commerce with Business-Finance specialization.Earned her Diploma in Computer Application,Certificate course in SPSS and UGC_NET in management.She has been involved in teaching, training and research for over 14years