Part I: Invited Papers.- An Engineering Approach for the Design of Hybrid Modelling Methods.- Requirements Engineering for Emergent Application Software.- Blog Preservation: Current Challenges and a New Paradigm.- Part II: Databases and Information Systems Integration.- Social Information Systems: Agility without Chaos.- Finding Semi-automatically a Greatest Common Model Thanks to Formal Concept Analysis.- Advanced Product Lifecycle Management by Introducing Domain-specific Service Buses.- Matcher Composition Methods for Automatic Schema Matching.- An SNMP File system in User space.- Exploring Similarity Relations According to Different Contexts in Mining Generalized Association Rules.- Part II: Artificial Intelligence and Decision Support Systems.- Models for Human Computer Interaction in Scheduling Applications.- Combining Learning Algorithms: An Approach to Markov Decision Processes.- Part III: Information Systems Analysis and Specification.- Building Domain-specific Modeling Languages for Frameworks.- Locating and Correcting Software Faults in Executable Code Slices via Evolutionary Mutation Testing.- Towards a Leaner Evaluation Process: Application to Error Correction Systems.- Using Information Visualization and Text Mining to Facilitate the Conduction of Systematic Literature Reviews.- Accelerating Crosscutting Framework Reuse using a Model-based Approach.- Large-scale Enterprise Systems: Changes and Impacts.- Part IV: Software Agents and Internet Computing.- Bringing Diversity to Recommendation Lists - An Analysis of the Placement of Diverse Items.- Time Efficiency of Point-of-Sale Payment Methods: Empirical Results for Cash, Cards and Mobile Payments.- Part V: Human-Computer Interaction.- User-centric Data Integration with the Mapping Assistant.- Introducing New Technology in Educational Contexts: Schools as Organizations.- Values and Cultural Aspects in Design: Artifacts for Making Them Explicit in Design Activities.- Composing Interface Demonstrations Automatically from Usage Logs.- Measuring Users' Emotions with a Component-based Approach.- Pragmatic Aspects of Collaborative Problem Solving: Towards a Framework for Conceptualizing Dynamic Knowledge.- Part VI: Enterprise Architecture.- Formalizing Meta Models with FDMM: The ADOxx Case.- The Enterprise Architecture Body of Knowledge as an Evolving Discipline.- A Literature Review of Business/IT Alignment Strategies.

This book contains substantially extended and revised versions of the best papers from the 14th International Conference on Enterprise Information Systems (ICEIS 2012), held in Wroclaw, Poland, in June/July 2012.

The 25 full and 3 invited papers included in this volume were carefully reviewed and selected from 299 submissions. They reflect state-of-the-art research work focusing mainly on real-world applications and highlighting the benefits of information systems and technology for industry and services, thus connecting academia with the world of real enterprises.

The topics covered are: databases and information systems integration; artificial intelligence and decision support systems; information systems analysis and specification; software agents and internet computing; human-computer interaction; and enterprise architecture.

Chapter "Time Efficiency of Point-of-Sale Payment Methods: Empirical Results for Cash, Cards and Mobile Payments" is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.