Usability and User Experience.- Performance-Based Usability Testing: Metrics That Have the Greatest Impact for Improving a System's Usability.- Extending Quality in Use to Provide a Framework for Usability Measurement.- Combining Fast-Paced Usability and Scientific Testing to Improve the Lunar Quest Physics Game.- Considering User Knowledge in the Evaluation of Training System Usability.- Engaging Experience: A New Perspective of User Experience with Physical Products.- User-Centered Mouse Access Evaluation Design: Windows-Based Simulation Technology.- Engaging and Adaptive: Going beyond Ease of Use.- Usability Evaluation of Mp3/CD Players: A Multi-Criteria Decision Making Approach.- From Usability to Playability: Introduction to Player-Centred Video Game Development Process.- Mapping of Usability Guidelines onto User's Temporal Viewpoint Matrix.- A Study on User Centered Game Evaluation Guideline Based on the MIPA Framework.- The Factor Structure of the System Usability Scale.- Validating a Standardized Usability/User-Experience Maturity Model: A Progress Report.- Defining Expected Behavior for Usability Testing.- Interaction Techniques for Binding Smartphones: A Desirability Evaluation.- A Usability Inspection of Medication Management in Three Personal Health Applications.- Designing a Lighting with Pleasure.- Plugging the Holes: Increasing the Impact of User Experience Evaluations.- Methods and Techniques for HCD.- Elicitation of User Requirements for Mobile Interaction with Visual and RFID Tags: A Prototype-Based Exploratory Study.- The Physiological User's Response as a Clue to Assess Visual Variables Effectiveness.- A Photo Correlation Map Using Mobile AP II for Scenario-Based Design.- Accelerating the Knowledge Innovation Process.- What Properties Make Scenarios Useful in Design for Usability?.- A Method for Consistent Design of User Interaction with Multifunction Devices.- A Mobile Application for Survey Reports: An Evaluation.- Integrating User Experience into a Software Development Company - A Case Study.- Full Description Persona vs. Trait List Persona in the Persona-Based sHEM Approach.- Organized Reframing Process with Video Ethnography: A Case Study of Students' Design Project for New Interface Concept from Research to Visualization.- Animated Demonstrations: Evidence of Improved Performance Efficiency and the Worked Example Effect.- Personas Layering: A Cost Effective Model for Service Design in Medium-Long Term Telco Research Projects.- Bridging Software Evolution's Gap: The Multilayer Concept.- A Proposal of XB-Method, an Idea Generation System for New Services Using User Experiences.- Integrating Human-Computer Interaction Artifacts into System Development.- "How Do I Evaluate THAT?" Experiences from a Systems-Level Evaluation Effort.- Changes of HCI Methods towards the Development Process of Wearable Computing Solutions.- Combining Activity Theory and Grounded Theory for the Design of Collaborative Interfaces.- User Behavior Patterns: Gathering, Analysis, Simulation and Prediction.- Scenarios in the Heuristic Evaluation of Mobile Devices: Emphasizing the Context of Use.- The Proposal of Quantitative Analysis Method Based on the Method of Observation Engineering.- Translating Subjective Data to Objective Measures to Drive Product Design and Experience.- Towards an Holistic Understanding of Tasks, Objects and Location in Collaborative Environments.- Approach to Human Centered Design Innovation by Utilized Paper Prototyping.- Structured Scenario-Based Design Method.- Facilitating Idea Generation Using Personas.- Understanding Diverse Human Needs and Requirements.- Auditory and Visual Guidance for Reducing Cognitive Load.- Tailoring Interface for Spanish Language: A Case Study with CHICA System.- A Personal Assistant for Autonomous Life.- Towards a Theory of Cultural Usability: A Comparison of ADA and CM-U Theory.- Regional Difference in the Use of Cell Phone and Other Communication Media among Senior Users.- Grouping Preferences of Americans and Koreans in Interfaces for Smart Home Control.- User Needs of Mobile Phone Wireless Search: Focusing on Search Result Pages.- Why Taking Medicine Is a Chore - An Analysis of Routine and Contextual Factors in the Home.- Social Robot Design.- Culture and Communication Behavior: A Research Based on the Artifact Development Analysis.- Exploring the Interface Design of Mobile Phone for the Elderly.- Design for China Migrant Workers: A Case of User Research and Mobile Product Concepts Development.- User Value Based Product Adaptation: A Case of Mobile Products for Chinese Urban Elderly People.- From Novice to Expert - User's Search Approaches for Design Knowledge.- Leveraging User Search Behavior to Design Personalized Browsing Interfaces for Healthcare Web Sites.- Multimodal Corpus Analysis as a Method for Ensuring Cultural Usability of Embodied Conversational Agents.- Support Method for Improving the Ability of People with Cerebral Palsy to Efficiently Point a Mouse at Objects on a GUI Screen.- A Study of Design That Understands the Influences on the Changes of Information Processing Ability of Users.- Common Understanding of Graphic Image Enhance "Emotional Design".- Older Drivers and New In-Vehicle Technologies: Adaptation and Long-Term Effects.- Frequency of Usage and Feelings of Connectedness in Instant Messaging by Age, Sex, and Civil Status.- Examining Individual Differences Effects: An Experimental Approach.- HCD in Industry.- Usability Maturity: A Case Study in Planning and Designing an Enterprise Application Suite.- Developing a Scenario Database for Product Innovation.- Practice of Promoting HCD Education by a Consumer-Electronics Manufacturer.- A Survey of User-Experience Development at Enterprise Software Companies.- User-Experience Development.- Measurements and Concepts of Usability and User Experience: Differences between Industry and Academia.- Proactive Ergonomics in Refrigerator Concept Development.- Corporate User-Experience Maturity Model.- HCD for Web-Based Applications and Services.- Website Affective Evaluation: Analysis of Differences in Evaluations Result by Data Population.- Evaluating E-Commerce User Interfaces: Challenges and Lessons Learned.- Caring and Curing by Mixing Information and Emotions in Orphan Diseases Websites: A Twofold Analysis.- Eye Tracking Method to Compare the Usability of University Web Sites: A Case Study.- User Centered Design of a Learning Object Repository.- Web Orchestration: Customization and Sharing Tool for Web Information.- Using Google Analytics to Evaluate the Usability of E-Commerce Sites.- Site-it!: An Information Architecture Prototyping Tool.- A Theoretical Model for Cross-Cultural Web Design.- An Investigation of User's Mental Models on Website.- Using Measurements from Usability Testing, Search Log Analysis and Web Traffic Analysis to Inform Development of a Complex Web Site Used for Complex Tasks.- User-Centered Design Meets Feature-Driven Development: An Integrating Approach for Developing the Web Application myPIM.- The Effects of Information Architecture and Atmosphere Style on the Usability of an Ecology Education Website.- Accommodating Real User and Organisational Requirements in the Human Centered Design Process: A Case Study from the Mobile Phone Industry.- Affectively Intelligent User Interfaces for Enhanced E-Learning Applications.- Design of a Web-based Symptom Management Intervention for Cancer Patients.- A Preliminary Usability Evaluation of Hemo@Care: A Web-Based Application for Managing Clinical Information in Hemophilia Care.- Fundamental Studies on Effective e-Learning Using Physiology Indices.- Culture Design of Information Architecture for B2C E-Commerce Websites.- Influence and Impact Relationship between GIS Users and GIS Interfaces.- Investigation of Web Usability Based on the Dialogue Principles.- User Involvement and Participatory Methods.- Participatory Human-Centered Design: User Involvement and Design Cross-Fertilization.- Playful Holistic Support to HCI Requirements Using LEGO Bricks.- User Research and User Centered Design; Designing, Developing, and Commercializing Widget Service on Mobile Handset.- The Method of User's Requirement Analysis by Participation of the User: Constructing an Information System for Travelers.- Concept Development with Real Users: Involving Customers in Creative Problem Solving.- Towards Fine-Grained Usability Testing: New Methodological Directions with Conversation Analysis.- Possibility of Participatory Design.- The Value of Answers without Question[s]: A Qualitative Approach to User Experience and Aging.- Shaping the Future with Users - Futures Research Methods as Tools for User-Centered Concept Development.- Empowering End Users in Design of Mobile Technology Using Role Play as a Method: Reflections on the Role-Play Conduction.- The User's Role in the Development Process of a Clinical Information System: An Example in Hemophilia Care.- HCD at Work.- From Tools to Teammates: Joint Activity in Human-Agent-Robot Teams.- Capturing and Restoring the Context of Everyday Work: A Case Study at a Law Office.- Development of CSCW Interfaces from a User-Centered Viewpoint: Extending the TOUCHE Process Model through Defeasible Argumentation.- Ergonomic Approach for the Conception of a Theatre Medical Regulation System.- Use of Nursing Management Minimum Data Set (NMMDS) for a Focused Information Retrieval.- HCD Case Study for the Information Security Training System.- Driving and Situation Awareness: A Cognitive Model of Memory-Update Processes.- Redefining Architectural Elements by Digital Media.- Cognitive Engineering for Direct Human-Robot Cooperation in Self-optimizing Assembly Cells.- Evaluating Design Concepts to Support Informal Communication in Hospitals through the Development of a Tool Based on an Iterative Evaluation.- Understanding Activity Documentation Work in Remote Mobility Environments.- Human Factor's in Telemedicine: Training Surgeons by Telementoring.- User Experience in Machinery Automation: From Concepts and Context to Design Implications.- Perceived Usefulness and Perceived Ease-of-Use of Ambient Intelligence Applications in Office Environments.- Clinical System Design Considerations for Critical Handoffs.- Looking for the 3D Picture: The Spatio-temporal Realm of Student Controllers.- A Proposal for "Work-Effective Guidelines" for the Growth of HCD.- Working in Multi-locational Office - How Do Collaborative Working Environments Support?.- Human Centered Design of Mobile Machines by a Virtual Environment.

The 13th International Conference on Human-Computer Interaction, HCI Inter- tional 2009, was held in San Diego, California, USA, July 19-24, 2009, jointly with the Symposium on Human Interface (Japan) 2009, the 8th International Conference on Engineering Psychology and Cognitive Ergonomics, the 5th International Conference on Universal Access in Human-Computer Interaction, the Third International Conf- ence on Virtual and Mixed Reality, the Third International Conference on Internati- alization, Design and Global Development, the Third International Conference on Online Communities and Social Computing, the 5th International Conference on Augmented Cognition, the Second International Conference on Digital Human Mod- ing, and the First International Conference on Human Centered Design. A total of 4,348 individuals from academia, research institutes, industry and gove- mental agencies from 73 countries submitted contributions, and 1,397 papers that were judged to be of high scientific quality were included in the program. These papers - dress the latest research and development efforts and highlight the human aspects of the design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas.