Introduction
Chapter 1: Miscommunication and pain
Chapter 2: The undeniable importance of communication
Chapter 3: Who are we?
Chapter 4: Health threats
Chapter 5: The triple burden of COVID-19
Chapter 6: What really happens in hospitals
Chapter 7: Security. Knowledge. Power.
Chapter 8: The expert-knowers speak
Chapter 9: Respect. Communication. Care.
Chapter 10: Strategies for systemic transformation
Recommended further reading
Suggested learning activities

Annmaree Watharow MD, PhD has a medical degree, a Masters in Psychological Medicine, and a PhD on the hospital experiences of people living with sensory disabilities. Her current research and advocacy centres around improving accessibility, communication, care, and outcomes for people living with disabilities, especially in pandemics. She has lived experience of disabilities.