Electronic Inspection Copy available for instructors
Key Concepts in Operations Management introduces a selection of key concepts and techniques in the field.

Concise, informative and contemporary, with consideration given to explaining the principles of the topic, as well as the relevant debates and literature, the book contains over 50 concept entries including: Operations Strategy, Managing Innovation, Process Modeling, New Product Development, Forecasting, Planning and Control, Supply Chain Management, Risk Management and many more.

PART ONE: THE OPERATIONS FUNCTION
Operations
System
Output
Service Science
Customers
Technology
Co-Ordination
Planning and Control
Integration
Risk
Theory
PART TWO: OPERATIONS STRATEGY
Performance
Operations Strategy
The Operations Strategy Process
Trade-offs
Location
Capacity
Process
Layout
Technology Management
Flexibility
Real Options
PART THREE: INNOVATION MANAGEMENT
Managing Innovation
New Product Development
New Service Development
Platform
PART FOUR: PROCESS MANAGEMENT
Process Management
Work
Learning Curves
Outsourcing
PART FIVE: QUALITY
Quality
Quality Management
Statistical Process Control
ISO 9000
Six Sigma
Kaizen
PART SIX: INVENTORY
Inventory
Inventory Systems
Material Requirements Planning
Just-in-Time Inventory
PART SEVEN: PLANNING AND CONTROL
Forecasting
Aggregate Production Planning
Scheduling
Project Planning
Waiting Line Management
Reverse Logistics
Yield
PART EIGHT: INTEGRATED MANAGEMENT FRAMEWORKS
Total Quality Management (TQM)
Throughput
Responsiveness
Time-Based Competition
Lean
Agility
Supply Chain