Andrea Tomo is Assistant Professor of Organization Studies at the Department of Economics, Management, Institutions, University of Naples Federico II, Italy. His research interests are in the field of organization studies, with specific reference to change and identity processes in professional service firms, public sector, transportation, and health care.

Offering insights for public management into a murky, often complex research area, this book provides a new theoretical and practical approach for the analysis and interpretation of the intersection between identity and public enterprises and services.