For more than 20 years, Chris has been a leader or executive in the hospitality industry, learning from industry giants like Marriott, Hard Rock Hotels and Casinos, and Ritz-Carlton. Being inspired by the spirit to serve took him well past learning world-class service for guests. It showed him that world-class service has to extend to your team. He understood what it took to reach unique personalities and inspire them to greatness. He believed you do not become a leader until you learned to add value to others.
As a speaker, trainer, and executive coach, he has had the privilege of enhancing the transition experience into the workplace of many new and future leaders. Continuing to lead has provided him with a unique platform to experience what he writes about and continues to add value to others through his efforts.
Chris is also a husband and a father to two wonderful children. When he is not serving his family, he is probably running. As an avid runner, triathlete, and ultra-marathoner, he has had the pleasure of experiencing some amazing things like completing an Ironman Triathlon and running the Grand Canyon. He tries not to waste one minute of his life, and hopes to create an environment where no one else feels they are wasting a minute of theirs either.
Learn more about CHRIS CANO at www.ChasingHappyatWork.com

TABLE OF CONTENTS

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Part I: Connecting Generations

Chapter 1: The Real Millennial Question . . . . . . . . . . . .3

Chapter 2: The Generational Divide. . . . . . . . . . . . . . .12

Chapter 3: What Do We Know?. . . . . . . . . . . . . . . . . .20

Chapter 4: Essence of a Pact. . . . . . . . . . . . . . . . . . . . .26

Chapter 5: Management vs. Leadership. . . . . . . . . . . . .33

Chapter 6: Who Should Be Responsible?. . . . . . . . . . . .40

Chapter 7: Personalize the Experience. . . . . . . . . . . . . .44

Chapter 8: Autonomy Is Non-Negotiable . . . . . . . . . . .50

Chapter 9: Communicate. . . . . . . . . . . . . . . . . . . . . . .57

Chapter 10: Teaching Is the Future. . . . . . . . . . . . . . . . .69

Chapter 11: Practical Application of the Millennial

P.A.C.T. . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Part II: Leading in a Generational

Workplace

Chapter 12: Millennial Leadership. . . . . . . . . . . . . . . . .87

Chapter 13: More Statistics. . . . . . . . . . . . . . . . . . . . . . .95

Chapter 14: The Dance. . . . . . . . . . . . . . . . . . . . . . . . .100

Chapter 15: Who Wants to Be a Leader?. . . . . . . . . . . .105

Chapter 16: The Messenger and the Message. . . . . . . . .111

Chapter 17: The Student / Teacher. . . . . . . . . . . . . . . .117

Chapter 18: The Mentor / Coach . . . . . . . . . . . . . . . . .125

Chapter 19: A Note on Development. . . . . . . . . . . . . .134

Chapter 20: The Advocate. . . . . . . . . . . . . . . . . . . . . . 142

Chapter 21: The Activist. . . . . . . . . . . . . . . . . . . . . . . .148

Chapter 22: Putting it Together . . . . . . . . . . . . . . . . . .155

Conclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

About the Author. . . . . . . . . . . . . . . . . . . . . . . . . . . . .165