James M. Kerr is one of today's foremost authorities on leadership, organizational design, and culture transformation. He is a best-selling author and CEO World columnist. A long-time management consultant and coach, Jim specializes in vision, culture and people strategies. His clients comprise many discussed in the book including: The Home Depot,General Dynamics, and Mitsui Sumitomo, to name a few. It is his strong dedication to research and learning that enables Jim to continue to develop and deliver cutting-edge solutions to his clients, like the strategies necessary to become indispensable. His previous books include: It's Good To Be King, The Executive Checklist, The Best Practices Enterprise, Inside RAD, and The IRM Imperative.

Indispensable-Consulting.com

Table of Contents to INDISPENSABLE: How to Build and Lead A Company Customers Can't Live Without by James M. Kerr

Acknowledgments

A Word to the Reader

Prologue: Outstanding Leaders Make Businesses Indispensable

Chapter 1: Your Business Needs to Be Indispensable

Chapter 2: The Right Leadership

Chapter 3: The Right Vision

Chapter 4: The Right Culture

Chapter 5: The Right People

Chapter 6: The Right Trust and Empowerment

Chapter 7: The Right Change Management Practices

Chapter 8: How to Ensure Lasting Indispensability

Epilogue: Just Keep It Real!

The Last Word

Notes

Index

INDISPENSABLE:

1. absolutely necessary, essential: as in an indispensable part of the leadership team

2. not subject to being set aside or neglected: as in an indispensable contributor

3. something you cannot do without: as in a boutique consulting firm that keeps its promises

In his breakthrough new book, Indispensable: Build and Lead A Company Customers Can't Live Without, James M. Kerr provides the agenda for becoming the business that customers prefer over any other in the marketplace.

If you are a business leader, entrepreneur, manager, or team member, Indispensable will show you how to transform your business by first reimagining what your business can be. Next you will learn how to articulate exactly what is needed to reconstitute your business in ways that will make your product or service compelling and irresistible to your customers.

All of the critical elements of indispensability are covered in these pages, including:

• The Right Leadership


• The Right Vision


• The Right Culture


• The Right People


• The Right Empowerment and Trust


• The Right Change Management Practices

Indispensable provides dozens of examples from industry-leading companies including Amazon, BMW, and Apple to reinforce its key points. Each chapter helps you to learn how visionary business leaders like Jeff Bezos, Elon Musk, and Jamie Dimon are already applying these ideas in today's business world.

All of this will help you to gain valuable perspective and insight on what it takes to bring your company to the next level of performance. This book will help you to build an Indispensable business-one your customers can't live without.