Explores the lives and working conditions of a group of individuals who are usually rendered invisible on college campuses, the custodians who daily clean the offices, residence halls, bathrooms and public spaces. In doing so it also reveals universities' equally invisible practices that frequently contradict their espoused values of inclusion and equity.

Acknowledgements Foreword by Jeffrey F. Milem Preface. "I See You" Part One. The Research Study, Research Sites, and Researcher 1. You Must Have Done Something Wrong The Right Kind Of Wrong What's Wrong? Writing Wrongs 2. Research Site Insights Cleaning Insights Research Sites Historical and Political Insights Insights Unseen 3. Coming Clean. Ethnographic Origins and Milieus The Subjective "I" And "Eye" Lessons Learned Part Two. The Custodial Life. Family and Fear 4. Pathways To A Cleaner ['s] Life Career Immobility Upward Mobility Downward Mobility The Allure Of Custodial Work on College Campuses Left Behind and Losing Ground 5. The Custodian Life Mr. Clean An All-Purpose Cleaner The Grim Sweeper Grime Scenes 6. The Supervising Life The Clean Team The Buffer Worker-Manager Strife 7. Fear the Worst Primal Fear Fear Factors Caste-Away Fears 8. Family Matters Family Feuds The CU Family The HU Family Family Therapy Part Three. Corporate Managerialism and Civic Disengagement 9. The Corporate Creep Business As [Un]Usual How's Business? Not So Good Getting Down to Business A Corporate Managerialism Business Model Going out of Business 10. Soiled Educational Aspirations and Civic Disengagement Doing More Harm Than Good The Good, The Bad, and the Ugly Too Bad Part Four. Education and Possibilities 11. The Courage to Be [In Trouble] Urine Trouble Troublemakers Trouble In Paradise 12. A Dog's Life Having a Dog's Chance Teaching Old Dogs New Tricks Dog-ma Epilogue Compton University Staff Updates Harrison University Staff Updates Miami University Staff Updates Appendix A. Research Methodologies and Methods Philosophical Foundations Influences on Fieldwork Methods Writing Goodness Criteria Appendix B. Unsanitized Tales From the Field Omissions Accomplished Fools Rush in Where Angels Fear to Tread Conclusion References Index

Peter M. Magolda was Professor Emeritus in the Department of Educational Leadership at Miami University. He focused his scholarship on ethnographic studies of college students, critical issues in qualitative research, and program evaluation. He is author of The Lives of Campus Custodians and co-author of Contested Issues in Student Affairs, Contested Issues in Troubled Times, and It's All About Jesus!: Faith as an Oppositional Collegiate Subculture, and has served on the editorial boards of Research in Higher Education and the Journal of Educational Research. He was an ACPA Senior Scholar inductee, and in 2013 received the Association for the Study of Higher Education (ASHE) Mentoring Award. He also received Miami University's Richard Delp Outstanding Faculty Member award, as well Alumni Award from The Ohio State University and Indiana University. We deeply mourn the loss of author, teacher, and friend Peter M. Magolda. Jeffrey F. Milem is the Ernest W. McFarland Distinguished Professor in Leadership for Education Policy and Reform in the College of Education at the University of Arizona. He is a Professor in the Center for the Study of Higher Education and Director of the Arizona Medical Education Research Institute (AMERI). Previously, he served as Department Head for the Department of Educational Policy Studies & Practice as well as Associate Dean for Academic Affairs in the College. Jeff has also been a courtesy appointment in the Department of Medicine at the University of Arizona. He is Past President of the Association for the Study of Higher Education. In addition to his employment in higher education, Jeff has worked as a photographer, janitor, maintenance worker, house painter, landscaper, bartender, cook, and hospital orderly.