Robert J. Moore is a research scientist at IBM Research-Almaden, where he examines the intersection of human conversation and technology. He is currently applying conversation science to the design of user experience and conversational agents. In the past, Dr. Moore has worked as a scientist at Yahoo! Labs and the Xerox Palo Alto Research Center (PARC), and as a game designer at The Multiverse Network. He holds Ph.D., M.S., and B.A. degrees in sociology with concentrations in ethnomethodology, conversation analysis, and ethnography.Robert J. Moore is a research scientist at IBM Research-Almaden, where he examines the intersection of human conversation and technology. He is currently applying conversation science to the design of user experience and conversational agents. In the past, Dr. Moore has worked as a scientist at Yahoo! Labs and the Xerox Palo Alto Research Center (PARC), and as a game designer at The Multiverse Network. He holds Ph.D., M.S., and B.A. degrees in sociology with concentrations in ethnomethodology, conversation analysis, and ethnography.

• Preface


• Introduction


• Conversation Analysis


• Conversation Authoring


• Natural Conversation Framework


• Conversational Activity UX Patterns


• Sequence Management UX Patterns


• Conversation Management UX Patterns


• Conversational UX Design Process


• Conclusion


• Appendix A


• Appendix B


• Appendix C


• Appendix D


• References


• Index


• Author Biographies