This book renews the collective compact that created our public services in the 1940s using voices from service users and service providers. Sections explore long-term conditions, service redesign, information technology, leadership, co-production and quality.

Celia Davies is professor emeriti of health care at the Open University. Ray Flux is director of Civil Eyes Development Ltd. Mike Hales was a senior research fellow at the Centre for Research in Innovation Management at Brighton Business School. Jan Walmsley is visiting professor of leadership and workforce development at London South Bank University and visiting professor in the history of learning disability at the Open University.