Many firms are now developing policies for outsourcing IT and other basic functions, this book analyses this issue from the perspective of both the outsourcer and the insourcer. Chorafas describes management needs and shows how technology can be used to meet these needs. The book also highlights the benefits and risks that companies face when they attempt to differentiate themselves through new technology. The book is based on an extensive research project in the US, UK, Germany, France, Switzerland and Sweden.

Dimitris N. Chorafas served on the faculty of the Catholic University of America and as Visiting Professor at Washington State University, George Washington University, University of Vermont, University of Florida, and Georgia Institute of Technology in the United States, as well as the University of Alberta, Technical University of Karlsruhe, Ecole d'Etudes Industrielles de l'Université de Genève, Ecole Polytechnic Fédérale de Lausanne, Polish Academy of Sciences and Russian Academy of Sciences. More than 8,000 banking, industrial and government executives participated in his seminars in the United States, England, Germany, Italy, other European countries, Asia and Latin America. Chorafas is the author of 160 books, translated into several languages world-wide.

Introduction Enterprise Management in the 21st Century Outsourcing, Insourcing and Leveraging Business Operations Operational Risk with Outsourcing and Insourcing Internet Commerce and the Management of Time Being in Charge of Outsourcing Agreements Can We Leverage R&D and Engineering Through Outsourcing Should We Outsource the Pattern of Production Outsourcing Information Technology and Managing IT Operational Risk The Prerequisite of Rigorous Organizational Studies Extending Our System of Cost Control to the Insourcer Cost Control in Information Technology Through Re-Engineering Return on Investment with Outsourcing Agreements Management Information Systems and Client Information Systems Implementing Realspace Solutions to Replace Office Automation Beware of Failures in the Implementation of Information Technology Personal Characteristics and Cognitive Complexity Needed by the New Technologists