Acknowledgments vii
Introduction: Empower Yourself ix
Chapter 1: How to Learn Something in an Empowerment Project 1
Part One: Cultivating Open Civic Equality
Chapter 2: Participating under Unequal Auspices 17
Chapter 3: "The Spirit that Moves Inside You": Puzzles of Using Volunteering to Cure the Volunteer's Problems 48
Chapter 4: Temporal Leapfrog: Puzzles of Timing 55
Chapter 5: Democracy Minus Disagreement, Civic Skills Minus Politics, Blank "Reflections" 87
Part Two: Cultivating Intimate Comfort and Safety
Chapter 6: Harmless and Destructive Plug-in Volunteers 117
Chapter 7: Paid Organizers Creating Temporally Finite, Intimate, Family-like Attachments 146
Chapter 8:: Publicly Questioning Need: Food, Safety, and Comfort 152
Chapter 9:: Drawing on Shared Experience in a Divided Society: Getting People Out of Their "Clumps" 165
Part Three: Celebrating Our Diverse, Multicultural Community
Chapter 10: "Getting Out of Your Box" versus "Preserving a Culture": Two Opposed Ways of "Appreciating Cultural Diversity" 183
Chapter 11: Tell Us about Your Culture: What Participants Count as "Culture" 190
Chapter 12: Celebrating . . . Empowerment Projects! 206
Conclusion: Finding Patterns in the "Open and Undefined" Organization 231
Appendix 1: On Justification 259
Appendix 2: Methods of Taking Field Notes and Making Them Tell a Story 261
Notes 265
References 281
Index 303

An inside look at how community service organizations really work
Volunteering improves inner character, builds community, cures poverty, and prevents crime. We've all heard this kind of empowerment talk from nonprofit and government-sponsored civic programs. But what do these programs really accomplish? In Making Volunteers, Nina Eliasoph offers an in-depth, humorous, wrenching, and at times uplifting look inside youth and adult civic programs. She reveals an urgent need for policy reforms in order to improve these organizations and shows that while volunteers learn important lessons, they are not always the lessons that empowerment programs aim to teach.
With short-term funding and a dizzy mix of mandates from multiple sponsors, community programs develop a complex web of intimacy, governance, and civic life. Eliasoph describes the at-risk youth served by such programs, the college-bound volunteers who hope to feel selfless inspiration and plump up their resumés, and what happens when the two groups are expected to bond instantly through short-term projects. She looks at adult "plug-in" volunteers who, working in after-school programs and limited by time, hope to become like beloved aunties to youth. Eliasoph indicates that adult volunteers can provide grassroots support but they can also undermine the family-like warmth created by paid organizers. Exploring contradictions between the democratic rhetoric of empowerment programs and the bureaucratic hurdles that volunteers learn to navigate, the book demonstrates that empowerment projects work best with less precarious funding, more careful planning, and mandatory training, reflection, and long-term commitments from volunteers.
Based on participant research inside civic and community organizations, Making Volunteers illustrates what these programs can and cannot achieve, and how to make them more effective.

Nina Eliasoph is associate professor of sociology at the University of Southern California. She is the author of Avoiding Politics.