Addressing the most dynamic areas of the ever-changing telecommunications landscape, the second edition of this bestselling handbook brings together the top minds and industry pioneers in wireless communication networks, protocols, and devices. In addition to new discussions of radio frequency identification (RFID), wireless sensor networks, and cognitive radio networks, it systematically addresses network management, administration, and network organization and governance. This updated and expanded edition includes coverage of intelligent support systems, service delivery integration with the Internet, information life cycle and service level management, Web performance management, business intelligence, analytics, and critical security issues that have recently come to light.

Patricia Morreale, Ph.D., is faculty member in the Department of Computer Science in the College of Natural and Applied Sciences at Kean University, Union, New Jersey. Prior to joining Kean, she was with Stevens Institute of Technology. She holds a patent in the design of database systems and has published widely. She lectures internationally on network design and telecommunications service delivery and has been a consultant on a number of government and industrial projects.

Kornel Terplan, Ph.D., is a telecommunication expert with more than 30 years of highly successful multi-national consulting experience. He has provided consulting, training, and product development services, and has published numerous books and papers on network management products and services. He is Industry Professor at Brooklyn Polytechnic University in New York, and at Stevens Institute of Technology in Hoboken, New Jersey.

Voice and Data Communications. Computer Telephone Integrated (CTI). Voice over IP. Local Area Networks. RFID Architecture and Protocols. Design of Wireless Sensor Network Applications, Hardware and Software. Multimedia Applications for Cognitive Radio Networks. Intranets. Internet and Intranet Management Concepts, Virtual Private Networking Solutions. Web-Enabled Data Warehousing. Web Performance Management.Application Performance Management. Electronic Technologies. Internet Protocols, Role of Open Source Software. Summary and Trends. Network Management and Administration. Management Concepts, Management of Emerging Technologies. Management-Related Standards. Management Function, Support Systems for Service Providers. Support Processes for Service Providers. Management Frameworks and Applications. Intelligence Support Systems. Management of Sensor Networks. Solution Architectures. Summary and Trends. Network Organization and Governance. Information Life Cycle Management. Information Technology Alignment with Businesses. Business Intelligence and Analytics. Service-Level Management. Management Services and Outsourcing. Network Management Organization. Best Practices Benchmarks for Service Providers. Summary and Trends. Future Telecommunications Services. User Needs. Application Trends. Systems and Service Integration for Management. New Produce and Service Creation. Telecommunications Tariffing. Telecommunications Strategies.