Ethical, effective, and equitable public services have been shown to inspire public trust, facilitating the collaborative partnership that must exist between public servants and citizens to achieve good governance. This volume examines how to identify, assess, and resolve the ethical issues and dilemmas that often confront those who govern. Providing a one-stop resource for all those who must contend with thorny ethical issues, this volume presents case studies based on real situations, followed by discussion questions and case assessments by expert practitioners. A supplemental CD is included which contains PowerPoint® slide presentations, articles, workshop programs, tests, and links to organizations.

Donald C. Menzel is affiliated with Ethics Management International in Tampa, Florida.

Getting Started

Understanding Ethics and Governance

Becoming Ethically Competent

Practicing Ethics-Many Faces

Professionalism and Ethics

Encouraging Ethical Behavior

Building Organizations of Integrity

Ethics in the Workplace

Lessons Learned Along the Journey

The Complete Ethical Manager

Bibliography

Appendices

Index