Have you ever been shocked by a harsh or angry reaction from a spouse? A parent? Or a co-worker? Even when you are trying to be helpful and sympathetic?
It happens to all of us, because while our intentions may be great, the WAY we communicate -- what we say, and how we say it, can sabotage our efforts. Now you can learn how to change what you say, reduce conflict and anger in your relationships.
It turns out that we ALL make similar mistakes in how we talk to those closest to us.
In this book you'll discover the 101 common phrases that create anger, conflict and frustration in relationships whether with your spouse, parents, children, even friends and co-workers. You'll learn WHY these phrases are fightin' words, and how they cause hurt and annoyance and how they damage relationships.
More importantly, you'll learn to REPLACE these "hot" phrases with better phrases that build bridges, rather than blow them up.
By the end of the book, you will have learned:
How to eliminate the 101 "imperfect phrases" from your vocabulary
How to replace those imperfect phrases
WHY some phrases work well and build harmony, and why others do the opposite.
Identify other things you say that are unintentionally causing conflict.
Included are complete instructions on how to use this book on your own, with a spouse, or even with a child to improve your relationships, and teach your children to communicate more harmoniously.

Robert Bacal is a book author, business consultant, trainer and educator. His books published by major publishers (McGraw-Hill & Alpha Press - 'Idiots' Guides) have sold over half a million copies worldwide and been translated into a number of languages including French, Spanish, German and Chinese.
In addition he writes and publishes through his own company Bacal & Associates, and is located near Ottawa, Canada.
His academic background (M.A. and Ph.D. course work completed) in Applied Psychology allows him to bring a unique, yet practical perspective on human communication, conflict, customer service and management.
http://work911.com