Clinical professionalism is a set of values, behaviours and relationships which underpins the public's trust in healthcare providers both as individuals and organisations.  'First, do no harm' is expressed most clearly today in the patient safety movement and the imperative for transparency and candour in the delivery of healthcare.  Professional conduct is essential for safe and high quality clinical care. The ABC of Clinical Professionalism considers recent evidence on how healthcare practitioners maintain professionalism including how values are developed and affected by the working environment, the challenges of maintaining personal and organisational resilience and the ethical and regulatory framework in which practice is conducted.  Topics covered include: Acquiring and developing professional valuesPatient-centred careBurnout and resilienceConfidentiality and social mediaThe culture of healthcareEnsuring patient safetyLeadership and collaborationEthical and legal aspects of professionalismTeaching and assessing professionalismRegulation of healthcare professionals The chapter authors come from a range of countries and have experience of working in multidisciplinary clinical teams, research, and in the training of future healthcare practitioners including their development as professionals.

Nicola Cooper, Consultant Physician and Honorary Clinical Associate Professor, Derby Teaching Hospitals NHS Foundation Trust, Derby; and Division of Graduate Entry Medicine, University of Nottingham, UK.

Anna Frain, General Practitioner and GP Teaching Fellow, Division of Medical Sciences and Graduate Entry Medicine, University of Nottingham, UK

John Frain, Director of Clinical Skills, Division of Medical Sciences and Graduate Entry Medicine, University of Nottingham, Nottingham, UK.

Contributors vii

Preface ix

1 Why Clinical Professionalism Matters 1
John Frain

2 Acquiring and Developing Professional Values 9
Sue Murphy Alison Greig and Anna Frain

3 Patient-Centred Care 17
Anna Frain and Andy Wearn

4 Burnout and Resilience 23
Clare Gerada

5 Confidentiality and Social Media 29
John Spandorfer

6 The Culture of Healthcare 35
Charlotte E. Rees and Lynn V. Monrouxe

7 Ensuring Patient Safety 41
Nicola Cooper

8 Leadership and Collaboration 47
Judy McKimm and Jill Thistlethwaite

9 Ethical and Legal Aspects of Professionalism 53
Andrew Papanikitas

10 Teaching and Assessing Professionalism 59
John C. McLachlan and Kathryn A. Robertson

11 Regulation of Healthcare Professionals 67
John Alcolado and Clare Sutherland

Recommended Books Articles and Websites 75

Index 77