In a challenging business climate, enterprises look to their leaders. Some situations call for drastic change, while others require the fortitude to stay the course. Who better to help today's leaders than a who's who of the greatest leadership thinkers of our time? The AMA Handbook of Leadership features insights from best-of-the-best thought leaders and executive leadership coaches around the world. Packed with exclusive, never-before-published articles and full case studies, the book covers a wide range of leadership challenges such as sustainability, competitive advantage through leadership, leading across cultures, succession and countless other issues critical to current and future business leaders.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

CONTENTS

Foreword by James M. Kouzes ix

Acknowledgments xi

About the Editors xiii

Introduction 1

PART ONE Forging Ahead: The Global Picture

Chapter 1 Diversity: The Imperative for Today's Leaders 9

Frances Hesselbein

Chapter 2 Leadership and Diversity Management: Unfinished Business 15

R. Roosevelt Thomas, Jr.

Chapter 3 360 for Global Leaders: Coaching Through a World Lens 25

Maya Hu-Chan

Chapter 4 Asian and Western Executive Styles 35

D. Quinn Mills and Luke Novelli, Jr.

PART TWO Developing People: The Key to the Future

Chapter 5 Passing the Baton: Developing Your Successor 51

Marshall Goldsmith

Chapter 6 Developing Exceptional Leaders: Critical Success Factors 61

James F. Bolt

Chapter 7 The Leader's Role in Growing New Leaders 75

Beverly Kaye

Chapter 8 Talent Pool or Talent Puddle: Where's the Talent in Talent Management? 83

Marc Effron and Miriam Ort

Chapter 9 The Cost of Investing in People Leadership Negatively Affects the Bottom Line: Fact or Fiction? 91

Howard J. Morgan and Paula Kruger

PART THREE Engaging People: The Force of Change

Chapter 10 Leadership's Silver Bullet: The Magic of Inspiration 103

John H. (Jack) Zenger

Chapter 11 Create Awareness; Create Change 111

Judith M. Bardwick

Chapter 12 I Really Do Care! 121

Joseph Folkman

Chapter 13 The Real Legacy of Leadership: Aligning Rhetoric with Reality 133

Albert A. Vicere

Chapter 14 What Do Leaders Need to Know About Generation Y in Order to Lead Successfully? 145

Paul Hersey

PART FOUR Facilitating Change: The Leader's Role

Chapter 15 What Is an Effective Leader? The Leadership Code and Leadership Brand 157

Norm Smallwood and Dave Ulrich

Chapter 16 Leading the Emotional Side of Change: The New 21st-Century Leadership Capability 167

Robert H. Rosen

Chapter 17 Adjusting the Political Temperature of Your Team 179

Gary Ranker and Colin Gautrey

Chapter 18 Making Successful Transitions: The Leader's Perspective 187

Patricia Wheeler

Chapter 19 A Question of Leadership: What Does the Organization Need Me to Do? 203

John Baldoni

PART FIVE Taking the Lead: The X Factors

Chapter 20 Situational Intelligence 213

Laurence S. Lyons

Chapter 21 The Arts and Leadership 219

Nancy J. Adler

Chapter 22 Client Leadership: Leading in the Marketplace 231

Andrew Sobel

Chapter 23 Leading for Sustainability 249

Fons Trompenaars and Peter Woolliams

Index 261