At times, knowing how to increase support and minimize resistance can be extremely challenging. In this targeted 6-item assessment, participants will begin to understand that when they attempt to influence others, they need support at three levels:

• Level 1 focuses on understanding. Do people ?get? it or don't they?
• Level 2 focuses on the emotional reaction people have to the idea itself. Do they like it or dislike it?
• Level 3 focuses on the participants relationship with the other person or group. Do they have trust and confidence or don't they?

Includes scoring instructions and follow-up instructions. Contributed by Rick Mauer.

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Elaine Biech is president and managing partner of ebb associates, inc., an organizational development firm that helps organizations work through large-scale change. Biech has been in the training and consulting field for more than two decades working with business, government, and nonprofit organizations. She is the author or editor of dozens of professional books including The Business of Consulting, The Consultant's Legal Guide, The Consultant's Quick Start Guide, Successful Team-Building Tools, and The Pfeiffer Annuals, all published by Pfeiffer.