This collected volume, featuring an international roster of well-known scholars, is the first to focus solely on the question/answer process, drawing on a range of methodological approaches like Conversational Analysis, Discourse Analysis, Discursive Psychology, and Sociolinguistics--and using as data not just medical, legal, and educational environments, but also less-studied institutions like telephone call centers, broadcast journalism (i.e. talk show interviews), academia, and telemarketing.

Alice Freed is Professor of Linguistics, Montclair State University.
Susan Ehrlich is Professor of Linguistics, York University, Canada

• 1.: Susan Ehrlich and Alice F. Freed: The Function of Questions in Institutional Discourse: An Introduction


• 2.: Jack Sidnell: The Design and Positioning of Questions in Inquiry Testimony


• 3.: John Heritage: Questioning in Medicine


• 4.: Alex Hepburn and Jonathan Potter: Interrogating Tears: Some Uses Of 'Tag Questions' In A Child Protection Helpline


• 5.: Geoffrey Raymond: Grammar and Social Relations: Alternative Forms of Yes/No Type Initiating Actions in Health Visitor Interaction


• 6.: Elizabeth Stokoe and Derek Edwards: Asking Ostensibly Silly Questions in Police-Suspect Interrogations


• 7.: Susan A. Speer: Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients


• 8.: Irene Koshik: Questions that Convey Information in Teacher-Student Conferences


• 9.: Janet Holmes and Tina Chiles: Is that right? Questions and Questioning as Control Devices in the Workplace


• 10.: Cecilia E. Ford: Questioning in Meetings: Participation and Positioning


• 11.: Srikant Sarangi: The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counselling


• 12.: Steven Clayman: Questions in Broadcast Journalism


• 13.: Joanna Thornborrow: Questions and Institutionality in Public Participation Broadcasting


• 14.: Alice F. Freed: "I'm calling to let you know!": Company Initiated Telephone-Sales


• 15.: Anna Kristina Hultgren and Deborah Cameron: "How may I help you?" Questions, Control and Customer Care in Telephone Call Centre Talk